Orders ship in 1 business days, and we currently offer a standard shipping with a transit time of 7-14 business days.

The following situations may occured:

• Carrier marked your package as delivered before it actually has been.
• The package has been delivered to a different spot than the normal place.
• The package has been delivered to your neighbors.

The package appear to be missing often shows up in few days.

If your package is damaged or lost, please contact us at fufuplush@gmail.com. We will send you a replacement within 2 business days of receiving notification from you.

Refunds are only accepted for blind boxes that are unopened and in their original, undamaged packaging. 

No returns or cancellations once the blind box is opened( Including the box opened in Tiktok LIVE). Opened blind boxes are non-refundable and non-exchangeable.

Contact us at fufuplush@gmail.com before sending the item back to us. Please note that customers are responsible for paying return and exchange shipping costs.

Check out our Return and Refund Policy for details.

We currenty ship to the United Kingdom, Germany and the United States only.

We recommend machine washing in cold water inside a laundry bag with mild detergent, air drying.